Frequently Asked Questions
Everything you need to know about your Giraffe Tools experience.
What is the standard shipping time for my order?
Most orders are processed within 1-2 business days. Shipping typically takes 3-7 business days depending on your location within the continental United States.
Does Giraffe Tools offer a warranty on garden hose reels and pressure washers?
Yes, we provide a limited 2-year warranty on all our core products, covering manufacturing defects and functional failures under normal residential use.
What is your return policy if I am not satisfied?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original packaging for a full refund.
Can I purchase replacement parts for my retractable hose reel?
Absolutely. We stock a variety of replacement parts, including nozzles, lead-in hoses, and mounting brackets, to ensure your tools last for years.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure checkout.
Are Giraffe Tools products weather-resistant?
Our products are designed for outdoor use with UV-stabilized casings and rust-resistant hardware, though we recommend storing them indoors during extreme freezing temperatures.